Stewardship

It’s not a word one often hears in the context of association values or strategy. Maybe it should be.

It more typically arises in the context of environmental or religious affairs, but it’s a concept that deserves serious attention in organizational leadership.

Author and consultant Jeff de Cagna has made it a key finding from his community dialogue on “The Future of Association Boards,” arguing that elevating board performance “demands boards refocus their energies toward stewardship, i.e., leaving their associations better than how they found them for the benefit of [both current] stakeholders and successors. Stewardship is a higher calling than leadership and requires boards to focus their attention on building and sustaining a consistent practice of foresight to which all association stakeholders can contribute and through which today’s decision-makers can demonstrate their care for successors.” Thinking for the future; not just managing for today.

That makes sense. Adopting a leadership mindset that worries more about what the members (and board members) who will come after us will need and value than what we, ourselves, appreciate and desire from our associations. Are we focused on the right things for future boards and members, or approaching leadership through the blinders of immediate, operational urgencies and need? And on an individual level, what will future members (and board members), many of whom we may never meet, think of our time of service? Will they thank us for what we did or curse us for what we failed to do?

Now there is a trap here

Too often, associations worship blindly at the altar of change and transformation as ends in and of themselves.

But that can create a mindset where only wholesale, radical disruption strategies are considered, change for the sake of change when a more nuanced approach might be more effective. Stewardship includes the feature of conservation: preserving what is good and worthy of preservation.

There are constants

Mission, purpose, and values are things that seldom if ever require fundamental overthrow. But means to honor and preserve those ends need to constantly be kept in mind and acted upon. That is stewardship.

Now, many times in my career I have been described as a change agent, and I am OK with that. I am not afraid to make drastic changes, swiftly (and in the most severe cases, even ruthlessly), when they were necessary, due to immediate threats or where elements of the system weren’t working in a way that was holding back or might even endanger the entire enterprise if allowed to persist. 

But absent such an immediate and even existential threat (the pandemic comes to mind) it is better to maintain an appreciation that change is a constant, not a one-time goal. And effective change includes preserving what is of value and approaching its care with constant improvement. Sometimes and in some areas nurturing evolution is more appropriate than revolution.

(New CEOs in particular need to act with humility and a modicum of patience. I never approached a new engagement with the mindset of massive change on day one. No matter how good your due diligence, you don’t know the people, the systems, the programs well enough to assume you have the right answer before you get there. At best, you have theses to be tested.)

Now there is a trap here, as well

Complacency. Ignoring processes and programs that are working well enough as if no adaptations or improvements need be looked for or considered.  

The urgency for change is a spectrum

It comes down to achieving a balance: changing what isn’t working, advancing and improving what is. This requires honestly assessing the status quo. Don’t ignore or delay changes to the things that need to be fixed. But approach even those cases in a manner that recognizes those aspects worth preserving. Acting decisively when faced with a change in reality and exercising foresight in order to anticipate and address changes in the operating reality before they reach crisis levels. But not throwing out the baby with the bath water in the name of some abstract concept of change or transformation as necessarily a good to be pursued for its own sake. Equally important is not responding to long-term trends by rearranging the deck chairs on your ship. Work always with foresight: future needs understood from a clear-eyed appreciation of the current state; things as they are and are becoming, not as we wish they would stay.

Stasis is deadly. So is assuming that today’s orthodoxies remain valid. Change is constant. But it isn’t necessarily a totality. Your organization needs to be always evolving and responding to changes occurring and mindful of trends that might not be impacting you now but will overtime if ignored. Sometimes that demands entirely fresh approaches. Sometimes that demands radical and immediate action. 

But don’t lose sight of the opportunities to evolve and grow in a measured way. And engage your leadership and your members in a constant dialogue over what will be needed in the future, and how do we get there? That will leave them prepared to understand and accept necessary change when it occurs.

Disclaimer

The ideas contained here are my own. I do not speak for any organization or company.

AI may have been used to generate the image accompanying this post. I do NOT use AI to generate or edit drafts.It more typically arises in the context of environmental or religious affairs, but it’s a concept that deserves serious attention in organizational leadership.

Adaptive Leadership: It Will Never Be One-and-Done

I had the opportunity today to participate in a very stimulating ASAE Academy session on “The Adaptive Leader.” Some thoughts emerged …

To start with a statement of the obvious: organizations are more than their structured resources. They’re made up of people. And no matter how clear the mission and how abundant or well managed the systems and resources (financial, human, intellectual property, technology), it all is for naught if the people aren’t effectively supported, empowered, and engaged within the workplace.  

But people are complicated. They can’t be systematized. 

That challenge is not new, it’s just most severe today.

The session pointed out that, currently, there are five generational cohorts in the workforce. Now I am personally skeptical about generational categorization. I think length of experience in the workforce is a more determinative factor than year of birth. But the two things do largely correlate, so maybe that’s just semantics. My only caveat is that while any system of categorization can provide context, all are prone to over generalization. None provide an adequate and reliable solution that can be rigidly and uniformly applied to the leadership dilemma. 

So, regardless of how you categorize in order to try and understand them, there are many varieties of life experience in your workforce today. Each brings different needs, expectations and preferences to their role.

One thing is common to ALL of them: they are all coexisting in a workforce struggling to adapt to massive, recent disruptions that haven’t been fully resolved in an environment that continues to face new disruptions at a rapid and unrelenting pace. Things aren’t going to settle down and provide us more certainty any time soon.

There are the obvious external disruptions, from technology (including but not limited to AI), to changing market conditions and business imperatives, and combustible societal and political factors.

But many associations are all still coping with even the basics: an incomplete adaption to a post-COVID workplace and lack of comprehensive agreement on how we are meant to work today. And just as with generational categorization, here we are equally prone to oversimplify: is the “right” approach work from home, return to the office, or hybrid? And while hybrid seems to be the golden mean, exactly what hybrid form, structure, and processes are meant to apply eludes any clear and universally applicable judgment. Flexibility is desirable, but how flexible can we be, and meet both individual and organizational needs? There is no one right way, and many associations are still struggling to find theirs.

So we’re trying to get things right in unsettling and uncertain times. That is not a condition that is conducive to getting the best from people. 

To be sure, what we see in the workplace today is just the latest phase in a decades-long evolution from hierarchical, rigid structures of direct authority to more flat, collaborative hierarchies. In that sense, none of this is new.

But we are experiencing it in a particularly acute moment of disruption and uncertainty.

It is all happening so fast and on a massive scale.

The seminar left me with two, overarching take-aways;

  1. This isn’t going to be solved in a one-and-done manner. We all hunger for a fix that will last at least as long as the models they replace. But it won’t be that simple. It is a truism only because it is true: our only constant is change. We need to be adaptive today, tomorrow and consistently into the future. And the future is coming at us faster than ever.
  2. Senior management needs to be humble and self-aware. Staff is looking to us for a degree of clarity and certainty that, frankly, we cannot provide for them. While, with maturity, we may have a higher tolerance for ambiguity, senior management is also struggling to find the right norms of operation as a team themselves. And we are people too, just as vulnerable to doubts and uncertainty as people are in the structures lower down in the overly simplified concreteness intended to be conveyed in an organizational chart. 

But as leaders something more is called for from us. What we are called to do is approach these conditions with a reality-based, but constructive and positive attitude. Not naïve sophistry, but not defeatism either. Acknowledge rather than downplay or dismiss the validity of what people are feeling. But also act in firm assurance that, while we don’t have absolute answers to all their concerns now, this is solvable. 

That solution won’t come as edicts from on high; they will have to be crafted collectively. Something is called for from every member of staff, not just the c-suite. But the promise of reward is there.

Oh, and then there is the dynamic of effective leadership as a staff and the contiguous dynamic of effective leadership from voluntary governance.

It should be fun. It is certainly a challenge. 

While generative AI has been used to create the accompanying graphic, I do not use AI tools in composing the content.