On receiving the Key Award

I am often asked why I have spent my entire career, and how I have maintained my calm demeanor, in a profession where success requires making people you can’t directly control work effectively together. “People are irrational, self-centered and unreasonable – why would you put yourself through it?” My answer is simple: because when people form associations – the improbable, even the impossible is made possible. It is a blessing and a privilege to be allowed to be part of that.

I am humbled by this recognition, and have too many mentors and colleagues to even begin to thank. But I would be remiss if I didn’t acknowledge my current association, NCRA, represented here today by its President, R. Douglas Friend. And my wife, Annette, who doesn’t travel, but is always very much present to me.

Thank you.

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7 August 2011
St. Louis, Missouri