Why change is hard and so often goes wrong

imagesA member shared this video with me recently, which demonstrates that knowledge does not equal understanding and that it is very difficult to change biases.

http://viewpure.com/MFzDaBzBlL0?ref=bkmk

Watch the whole 8 minutes if you can … there is more here than the initial “hook” of the video: how changing one thing makes even a simple, customary task more difficult.

The video triggered (unpleasant) memories for me of every strategic planning initiative I have ever been involved in, as a staff leader, a volunteer or a consultant.  It makes understandable how quickly and easily a new paradigm, once mastered, can be abandoned … particularly by those who have lived longest in the old paradigm and who are generally the ones in positions with the most organizational influence.

It is very relevant to where my own organization, is right now.  We did things right: engaging members (not just active volunteers) in collecting data on their needs, expectations and aspirations.  We listened with open minds, willfully rejected pre-conceptions, and applied what we learned in an open-minded fashion. We took the time to build broad consensus on future direction and focus long before we tried to reduce it all to words in a strategic plan. We have the knowledge, and understanding, and even buy-in to that new vision and its goals, clearly articulated in a new strategic plan, and being applied with discipline to our actions, programs, and branding messages. But agreement, will, and intention are not enough to keep the new bicycle on course.  And this little video demonstrates why, so often, the final result of even big change often ends up looking a whole lot like what it was supposed to replace.

So take this as a cautionary tale.

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About Mark J. Golden, FASAE, CAE
Mark J. Golden, FASAE, CAE, is Executive Director of the National Society of Professional Engineers (NSPE) in Alexandria, Virginia. Prior CEO roles include a nearly fourteen-year tenure as Executive Director and Chief Executive Officer of the National Court Reporters Association (NCRA), Vienna, Virginia. Before joining NCRA staff , he spent eight years with the Personal Communications Industry Association (PCIA), Washington, D.C. He also spent 12 years with the Association of Telemessaging Services International (ATSI), Alexandria, Virginia Long active in the association community, Mr. Golden is a past Chairman of the Board of Directors of the Center for Association Leadership, a past Vice Chairman of the ASAE Board of Directors, past Chair of the Center for Association Leadership’s Research Committee, and past member of the U. S. Chamber of Commerce's Association Committee of 100. He is the 2011 recipient of the American Society of Association Executive's Key Award, the highest honor ASAE bestows, to "honor the association CEO who demonstrates exceptional qualities of leadership in his or her own association, and displays a deep commitment to voluntary membership organizations as a whole.”

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